Service Delivery Analyst (FTC or Secondment)

This is a fixed term contract for 6 months.

What gets us out of bed each morning is the opportunity to use technology to make customers’ lives even easier. We need our systems to always be live and downtime simply isn’t tolerated.

Is this you?

You’ll support our teams at comparethemarket.com (CtM) through the Service Management processes in CtM and provide technical support to the teams.

Building and maintaining excellent and fruitful relationships with development and commercial teams is key to making the Service Support Analyst role work.  You’ll reduce development teams’ time to get questions answered because of the high level technical understanding of comparethemarket.com’s service, systems and tools.

What will it take?

You understand OOP concepts and have basic knowledge of writing code in any programming language OR writing shell scripts. 

We don’t need you to be an expert but you’ll be able to demonstrate some experience cutting code or scripting in any programming language.  Ideally you’ll have experience working in a service delivery or support team but more importantly you’ll be able to pick up new concepts and technologies fast. A desire for accountability and responsibility as well as the temperament to thrive under pressure will be part of your DNA. 

What to expect

You’ll be a vital team member ensuring all incidents tracked, recorded and managed according to comparethemarket.com’s incident Management Process. You’ll ensure all relevant data collected, recorded, analysed and reported so that key stakeholders have real time visibility of trends and status of records.

When we meet you’ll be able to demonstrate that you’re an active learner who keeps up to date with developments in your technical and professional area of expertise and of course you’ll contribute to the evolving culture of innovation, enthusiasm and passion.

What next?

If you are interested in finding out more about this role then click apply and start the process.




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Saxon House
1 BGL Park, Bakewell Road, Peterborough, United Kingdom, PE2 6XJ
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